It was a struck of luck that I was introduced to Dolores about 3 years ago. After discussions I made my first change to a different advantage plan which provided benefits more suited to my needs. Each year during the enrollment period, she and I review the changes that occur each year and make adjustments as needed. She is patient, attentive and thoughtful. Just last week I had an issue with the insurance rep (in fact two reps) who I felt were giving me incorrect information. A conference call was arranged so that Dolores and I could speak directly to a supervisor. It was determined that, in fact, incorrect information had been given, and she advised the supervisor to retrain her staff.